This comprehensive guide will help you navigate the new pet bond system, understand your rights and responsibilities, and make informed decisions about pets in your rental properties.
Last Updated: 26 November 2025
This article is provided for general information purposes only and should not be relied upon as legal advice. Property investors should seek professional legal advice specific to their circumstances.
Quick Summary: What's Changing on December 1, 2025
The Residential Tenancies Amendment Act 2024 introduced big changes to how pets are managed in rental properties.
From December 1, 2025:
- Blanket pet bans will be unlawful, bans in existing tenancy agreements become unenforceable: Landlords can only refuse pet requests on reasonable grounds, as defined in the Act (see below).
- Tenants must get consent to keep a pet: that consent can’t unreasonably be withheld.
- Existing tenants can ask to keep a pet: Landlords must respond in writing within 21 days.
- Pet bonds are allowed: Landlords can charge up to two weeks’ rent as a pet bond (separate from the regular bond) for new tenancies or new pets in existing tenancies.
- There is no definition of a pet: A pet can be any companion animal.
- Full tenant liability: Tenants are liable for all pet-related damage beyond fair wear and tear.
- All tenants liable: Everyone on the tenancy agreement can be held liable for pet-related damage, not just the pet owner.
- Disability assist dogs exempt: These cannot be refused, and no pet bond can be charged.
Understanding the New Pet Bond System
What is a Pet Bond?
A pet bond is an additional security deposit (up to a maximum of two weeks’ rent) that landlords can require in addition to the regular rental bond. This helps protect property owners from potential pet-related damage while making it easier for tenants with pets to secure rentals.
Key Facts About Pet Bonds:
Maximum Amount: Up to two weeks’ rent (on top of the standard four-week bond)
When You Can Charge It:
From 1 December 2025 onwards for:
- New tenancies starting on or after this date
- Existing tenancies when a tenant asks to keep a new pet
How It Works:
- Pet bonds function like regular bonds and must be lodged through Tenancy Services’ online system
- If rent increases, the pet bond can be topped up proportionally
- You can only charge one pet bond per tenancy, not per pet, but you can set reasonable limits on how many pets are allowed to live in your property
- If the pet dies or is no longer living at the tenancy, the tenant can ask for the bond back. If the tenant gets a new pet later, you can request a new pet bond
How to Advertise Your Rental Property Under the New Rules
Important Guidance from MBIE
NZPIF has received clarification from the Ministry of Business, Innovation and Employment (MBIE) regarding advertising best practices. From December 1, 2025, landlords should avoid advertising properties as “no pets” by default.
Why This Matters
Under the updated Residential Tenancies Act, blanket “no pets” clauses will be considered unlawful unless you can provide reasonable grounds for refusal. Advertising a property as “no pets” by default could:
- Give the impression you’re not complying with the Residential Tenancies Act
- Deter tenants from requesting consent for a pet (which is their legal right)
- Potentially breach the new legislation
Best Practice Advertising Options
Option 1: Stay Silent on Pets
- Simply don’t mention pets in your advertisement
- Address pet requests as they come through the application process
Option 2: “Pets Considered on Request”
- This signals openness to considering pets whilst setting clear expectations
- Recommended phrasing: “Pets considered upon request” or “Pet applications welcome”
Option 3: Specific Restrictions (With Clear Justification)
- Only if you have clear, property-specific reasons
- Must include the reason in the advertisement
- Example: “Cats not permitted due to body corporate restrictions” or “No large dogs – property size unsuitable”
Important Reminder
Even if you advertise with specific restrictions, you must still formally consider any pet request from a tenant. All conditions for consent or reasonable grounds for refusal must be documented in the tenancy agreement.
The Pet Consent Process: What Landlords Need to Know
How does a tenant make a request and what must you do in return?
We asked MBIE for advice on this because the law isn’t totally clear. The advice below only applies to existing tenants asking to have a pet. New tenants would make their pet application together with their application for your property. MBIE’s advice is as follows:
“A tenant can make a verbal request, and the landlord can choose to accept that. The law is clear that a landlord needs to respond in writing to a written request, but it is silent on responding to a verbal pet request.
Unless the landlord is going to give a “yes” without qualification (reasonable conditions, pet bond etc), we strongly recommend responding in writing, and asking the tenant to put any requests in writing as well.
Written agreements help to make all consents and conditions clear for both parties and will be much more useful in the event a dispute is taken to the Tenancy Tribunal.”
We agree that getting everything in writing is the most sensible approach. If a tenant asks you verbally if they can keep a pet, ask them to send you an email or text message as a follow up.
Note that you have 21 days to respond in writing to a pet request.
What Are “Reasonable Grounds” for Refusing Pets?
The law provides a non-exhaustive list of reasonable grounds for refusing a pet request including:
- the property isn’t suitable (e.g. no fencing, small space)
- local rules or bylaws prohibit pets (e.g. body corporate rules)
- the pet is dangerous*, disruptive, or has a history of attacks
- the tenant refuses reasonable conditions (e.g. to pay a pet bond) or has broken pet rules or relevant bylaws relating to pets before.
Consent can include reasonable conditions (e.g. charging a pet bond, type or number or pets)
What’s NOT Acceptable: Blanket “no pets” policies without justification are no longer enforceable.
* ‘dangerous’ includes dogs classified as dangerous or menacing under the Dog Control Act 1996 or if dogs which have previously attacked people, livestock or other pets.
Setting Reasonable Conditions for Pet Ownership
When granting consent, landlords can attach reasonable conditions to their approval, which must be reasonable with regard to the nature of the premises and the type of pet.
Examples of Reasonable Conditions
✅ Charging a pet bond (up to two weeks’ rent)
✅ Requiring pets to be restrained when you lawfully enter the property
✅ Requiring carpet cleaning at the end of the tenancy – you can include a condition requiring carpets “to be cleaned to a professional standard at the end of the tenancy.” You can’t require “professional carpet cleaning”.
✅ Limiting the number of pets (e.g., maximum two cats)
✅ Whether or not pets can be kept indoors depending on property type, pet type
These provisions are not listed in the Act, but may be sensible for certain pets:
✅ Flea treatment requirements before tenancy ends
✅ Regular garden maintenance if pets use outdoor areas
Important: Document Everything
Always put pet consent and conditions in writing. Use a pet addendum to your tenancy agreement that clearly outlines:
- Which pets are approved (type, breed, number)
- The pet bond amount
- All conditions the tenant has agreed to
- Tenant’s responsibilities for pet care and property maintenance
Tenant Liability for Pet Damage
One of the most important protections for landlords under the new rules is expanded tenant liability.
Tenants will be fully liable for careless and accidental pet-related damage that is beyond fair wear and tear. This means:
- Intentional damage: Tenant is liable
- Careless damage: Tenant is liable
- Accidental damage: Tenant is liable
- Fair wear and tear: Tenant is NOT liable
What This Means for You:
This is a significant change that strengthens landlords’ position. Previously, there was ambiguity around accidental pet damage. Now, if a dog accidentally scratches doors or a cat damages carpet, the tenant is responsible for repair costs beyond the pet bond. Because it is pet-related damage, this includes things like a fish-tank breaking and ruining a carpet.
Disability Assist Dogs: Special Exemptions
Assistance dogs for individuals with disabilities are exempt from these provisions, meaning landlords cannot refuse them or require a pet bond.
Key Points about Assistance Dogs:
- You cannot refuse a disability assist dog
- You cannot charge a pet bond for disability assist dogs
- These dogs have legal protections under disability rights legislation
- Tenants do not need to request permission for disability assist dogs
Note: Companion dogs (emotional support animals) are distinct from disability assistance dogs and do not have the same legal protections.
Preparing Your Property and Processes
Before 1 December 2025:
1. Review Your Policies
- Update your pet policy to align with the new legislation
- Develop clear criteria for assessing pet requests
- Create standardised pet addendum templates
2. Check Property-Specific Restrictions
- Review body corporate rules (if applicable)
- Check local council bylaws regarding pet types and numbers
- Assess property features (fencing, size, flooring type)
3. Update Your Documentation
- Create pet application forms for tenants
- Prepare pet addendum templates
- Develop inspection checklists for properties with pets
4. Train Your Team
- Ensure property managers understand reasonable grounds
- Create consistent decision-making processes
- Establish response timeframes (must be within 21 days)
5. Review Your Insurance
- Check if your landlord insurance covers pet-related damage
- Consider whether coverage limits are adequate
- Understand any exclusions or limitations
After December 1, 2025:
For New Tenancies:
- Include pet policy information in property listings
- Use pet application forms for interested tenants
- Lodge pet bonds through Tenancy Services online system
- Ask to meet the pet before finalising the tenancy. The pet is your tenant too.
For Existing Tenancies:
- Respond promptly to pet requests from current tenants
- Use the pet addendum process
- Lodge pet bonds when new pets are introduced
- Ask to meet the pet before consenting to it.
The Benefits of Accepting Pets
While some landlords worry about pets in their properties, research shows significant benefits:
Larger Tenant Pool
Around 64% of New Zealand households own at least one pet, and 59% of people who don’t have a pet would like to get one. By accepting pets, you can access a much larger pool of potential tenants.
Longer Tenancies
Pet owners tend to stay longer in rentals because finding pet-friendly properties is challenging. Longer tenancies mean:
- Lower vacancy rates
- Reduced turnover costs
- More stable rental income
- Less time spent finding new tenants
Higher Rent Potential
Pet-friendly properties can command premium rent because they’re in high demand and limited supply.
Quality Tenants
It takes time, effort and money to care for a pet properly. Prospective tenants with a well-cared for, well socialised pet are often more likely to be good, responsible tenants.
Social Good
Pet bond changes help victims of domestic abuse move on with their lives, as people often stay in relationships to look after pets and become stuck. Helping these people find pet-accepting rentals allows them to move on safely.
Common Scenarios and How to Handle Them
Scenario 1: Tenant Requests Permission for a Large Dog in a Small Apartment
Your Options:
- Refuse based on property unsuitability (size mismatch)
- Suggest a smaller pet alternative
- Document your decision with clear reasoning
Best Practice: Provide specific reasons why the property isn’t suitable and keep communication professional and documented.
Scenario 2: Existing Tenant Already Has a Cat (Before December 1, 2025)
What Happens:
- If your tenant is already lawfully keeping pets before the provisions commence, you cannot charge a pet bond after the law starts
- The current arrangement continues unchanged
- You cannot retroactively apply new conditions
Best Practice: Document the existing pet arrangement to avoid disputes later.
Scenario 3: Tenant Has Poor Pet Ownership History
Your Options:
- You can refuse if the tenant has previously failed to comply with reasonable pet-related conditions
- Request references from previous landlords
- Consider requiring additional conditions if you approve
Best Practice: Verify claims through Tenancy Tribunal records or previous landlord references before making a decision.
Scenario 4: Body Corporate Prohibits Pets
Your Options:
- You can refuse if a relevant rule or bylaw prohibits the pet from being kept on the premises
- Provide written evidence of the body corporate rule
- This is a valid reasonable ground for refusal
Best Practice: Keep copies of body corporate rules and include them in your decision documentation.
Frequently Asked Questions (FAQ)
When do the new pet rules take effect?
Can I still ban pets completely?
How should I advertise my rental property?
Best practice is to either stay silent on pets or use phrases like “Pets considered on request.” If you have property-specific restrictions, include the specific reason in your advertisement (e.g., “Cats not permitted due to body corporate rules”). Remember, even with advertised restrictions, you must still formally consider all pet requests.
What if I've already collected a 4-week bond?
After December 1, you can charge a separate pet bond up to two weeks’ rent in addition to the regular bond.
Do I need to respond to every pet request?
Yes. If your tenant(s) make a request to keep a pet, you must reply to it within 21 days. Keep written records of your decision and reasons. Incorrect refusals or no response can lead to penalties.
Can tenants challenge my refusal?
What about cats vs. dogs?
Can I charge different pet bond amounts for different pets?
What if the tenant wants another pet?
Can I refuse pets if I'm selling the property?
What happens at the end of the tenancy?
Are there penalties for non-compliance?
What about fish, birds, or caged animals?
NZPIF Member Support
As a property investor, staying informed and compliant with changing legislation is crucial to protecting your investment and maintaining positive tenant relationships.
Not a Member Yet?
The new pet rules are just one of many legislative changes affecting property investors. NZPIF membership gives you:
- Up-to-date information on all tenancy law changes
- Professional development opportunities
- Advocacy at government level
- Networking with experienced property investors
- Access to preferred supplier discounts
Join today and get the support you need to navigate the changing rental landscape with confidence.
Conclusion: Preparing for Success
The new pet rental rules represent a significant shift in New Zealand’s tenancy landscape. While change can feel challenging, these regulations also create opportunities for property investors who adapt proactively.
By understanding the new pet bond system, establishing clear policies based on reasonable grounds, and documenting your processes thoroughly, you can:
- Protect your investment property
- Access a larger pool of quality tenants
- Potentially increase rental returns
- Reduce vacancy periods
- Stay compliant with the law
The key to success is preparation. Use the time between now and 1 December 2025 to:
- Review and update your policies
- Prepare your documentation
- Check property-specific restrictions
- Consider your insurance coverage
- Train your property management team
Remember, you’re not alone in navigating these changes. NZPIF is here to support property investors with expert advice, practical resources, and advocacy.
Resources and Further Information
Official Government Resources:
Tenancy Services
- Website: www.tenancy.govt.nz
- Pet Rules Page: tenancy.govt.nz/pet-rules
- Phone: 0800 836 262
Ministry of Housing and Urban Development
- Residential Tenancies Amendment Act Info: hud.govt.nz/residential-tenancies-amendment-act-2024
- Download official documents and regulatory impact statements
Beehive.govt.nz
- Official Government announcement: beehive.govt.nz/release/changes-encourage-more-rental-homes-passed-law
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